Privacy Policy

Last updated: February 20, 2026

Introduction

CeremonySync ("we," "us," or "our") operates the CeremonySync wedding venue management platform available at ceremonysync.com. We are based in Georgia, USA.

CeremonySync is a software-as-a-service (SaaS) platform designed to help wedding venues streamline their operations, from booking and planning through day-of coordination. Our service is offered at $299/month with a 14-day free trial.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, interact with our quizzes, or subscribe to our communications. It applies to all users worldwide, and we are committed to complying with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Name and email address — collected when you sign up for a free trial, create an account, complete one of our quizzes, or subscribe to our newsletter.
  • Payment information — processed securely through Stripe when you subscribe to our paid plan. We do not store your full credit card details on our servers.
  • Business information — such as venue name, role, and contact details provided during account setup.

Quiz Email Gates

We offer three quizzes on our website that require an email address to view results. By providing your email, you consent to receiving follow-up communications related to the quiz topic and our services. You may unsubscribe at any time.

Usage Data

We automatically collect certain information when you visit or use our platform, including:

  • Pages visited and features used
  • Click patterns and navigation behavior
  • Device type, browser type, and operating system
  • IP address and approximate geographic location
  • Referring URLs and search terms
  • Session duration and timestamps

This usage data is collected through PostHog, our analytics platform. For more details on cookies and tracking technologies, see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and maintaining our services — to operate the CeremonySync platform, process transactions, and manage your account.
  • Email marketing — to send you relevant content, product updates, and promotional materials through Brevo, our email marketing platform. You can opt out at any time using the unsubscribe link in any email.
  • Analytics and improvement — to understand how users interact with our platform using PostHog, enabling us to improve features, fix issues, and enhance the overall experience.
  • Customer support — to respond to your inquiries, troubleshoot issues, and provide assistance.
  • Legal compliance — to comply with applicable laws, regulations, and legal processes.

We process your personal data based on the following legal bases under GDPR: your consent, performance of a contract, legitimate interests, and compliance with legal obligations.

Cookies & Tracking

We use cookies and similar tracking technologies to collect usage data, remember your preferences, and improve your experience on our platform. These include essential cookies required for the platform to function, as well as analytics cookies used by PostHog.

We operate an opt-in consent model. Non-essential cookies are only placed after you provide your consent through our cookie consent banner.

For comprehensive information about the specific cookies we use, their purposes, and how to manage your preferences, please see our full Cookie Policy.

Third-Party Services

We use the following third-party services to operate and improve CeremonySync. Each service has its own privacy policy governing how they handle your data:

PostHog (Analytics)

We use PostHog for product analytics to understand how users interact with our platform. PostHog is based in the United States. Data collected includes page views, clicks, device information, and session data.

Brevo (Email Marketing)

We use Brevo (formerly Sendinblue) to manage our email communications, including newsletters and marketing emails. Brevo is based in the European Union and is GDPR compliant. Data shared includes your name and email address.

Supabase (Database)

We use Supabase as our database and authentication provider. Supabase is based in the United States. Your account data, venue information, and platform data are stored securely on Supabase infrastructure.

Stripe (Payments)

We use Stripe to process subscription payments. Stripe is based in the United States and is PCI DSS compliant. When you make a payment, your payment information is sent directly to Stripe and is not stored on our servers.

Your Rights

Rights Under GDPR (European Economic Area)

If you are located in the EEA, you have the following rights regarding your personal data:

  • Right of access — request a copy of the personal data we hold about you.
  • Right to rectification — request correction of inaccurate or incomplete data.
  • Right to erasure — request deletion of your personal data under certain circumstances.
  • Right to restriction — request that we limit how we process your data.
  • Right to data portability — receive your data in a structured, machine-readable format.
  • Right to object — object to processing based on legitimate interests or direct marketing.

Rights Under CCPA (California)

If you are a California resident, you have the following rights:

  • Right to know — request information about the categories and specific pieces of personal data we have collected.
  • Right to delete — request deletion of your personal data, subject to certain exceptions.
  • Right to opt-out — opt out of the sale of your personal data. Note: we do not sell your personal data.
  • Right to non-discrimination — you will not receive discriminatory treatment for exercising your rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@ceremonysync.com. We will respond to your request within 30 days (or sooner if required by applicable law). We may need to verify your identity before processing your request.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account data — retained for the duration of your account and for a reasonable period afterward to comply with legal obligations.
  • Email marketing data — retained until you unsubscribe or request deletion.
  • Analytics data — retained in accordance with PostHog's data retention policies.
  • Payment records — retained as required for tax and accounting purposes.

You may request deletion of your personal data at any time by contacting us at support@ceremonysync.com. Upon receiving a valid deletion request, we will delete or anonymize your data within 30 days, except where retention is legally required.

International Transfers

CeremonySync is based in Georgia, USA, and our primary data processing occurs in the United States. If you are accessing our services from outside the United States, your data may be transferred to, stored in, and processed in the United States or other countries where our third-party service providers operate.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include Standard Contractual Clauses (SCCs) approved by the European Commission, data processing agreements with our service providers, and reliance on adequacy decisions where applicable.

Children's Privacy

CeremonySync is not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as promptly as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ceremonysync.com so we can take appropriate action.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.